Skip to content

The links to products and services featured on this site are from companies which we may receive compensation.

Best Books on Customer Service for 2022

In 2022, the best books on customer service for solopreneurs won’t just be about providing great customer service. They’ll also focus on how to manage and grow a successful business by yourself. While many such books exist already, the following titles are likely to be among the most popular and widely read in the coming year.

Converted: The Data-Driven Way to Win Customers’ Hearts


A real person is always at the other end of every transaction. You already know this, but how do you structure a business around these principles as you scale. As a solopreneur, this is your superpower and this book helps you spin those relationships into profits.

Buy Now

The SPEED of Trust: The One Thing that Changes Everything


Don’t you hate when everyone says “Know-Like-and-Trust” factor without giving you something to actually DO to build the trust factor? This is why I love The Speed of Trust. In the same way that 7 Habits gave you something specific to noodle on and integrate into your life, so does The Speed of Trust. Each chapter is a specific behavior to build trust. Practical for business and life.

Buy Now

“I Love You More Than My Dog”: Five Decisions That Drive Extreme Customer Loyalty in Good Times and Bad

This Jeanne Bliss book is a classic in the same way that Dale Carnegie’s “Win Friends and Influence People” is a classic. It’s ideal for solopreneurs because it features so many business owners just like you and how simply making choices about how you’re going to treat customers and translating those choices into processes created loyal customers who would pay any price for the experience.

Buy Now

Would You Do That to Your Mother?: The “Make Mom Proud” Standard for How to Treat Your Customers


OK, so maybe this book was written with bigger companies in mind, but the message is ideal for solopreneurs — especially if you’re growing and scaling a business. Just ask yourself – would you do that to your mother? If anything it will keep you from creating policies and procedures that distance you from the one person that matters most — your customers.

Buy Now

Keep Your Customers: How to Stop Customer Turnover, Improve Retention and Get Lucrative, Long-Term Loyalty


How a bra fitting turned into a passionate movement — got your attention didn’t I? Well what should get more of your attention is the innards of this book where you’ll learn how to translate your specific and unique technique into loyal customers.

I love the author’s message about the power of loyal customers. Sure, it starts with the obvious of how profitable loyalty is – but it contains a ton of practical meat and digestible tips. DO THIS!

Buy Now

No B.S. Guide to Maximum Referrals and Customer Retention: The Ultimate No Holds Barred Plan to Securing New Customers and Maximum Profits


Whenever you see ANYTHING with the Dan Kennedy name – just pick it up. These books are all written for you and with you in mind. Absolutely NO BIG CORPORATIONS and CEOs mentioned – just regular Main Street entrepreneurs who a making bank with the tips included here,

OK – let’s get into the details of why you need this book. Of course, it all starts with setting yourself up for getting referrals.

You’ll spot the red flags that a customer is about to leave you and how to stop that from happeningYou’ll learn the customer multiplier systemSet yourself up for a predictable income you can always count on.

Buy Now

If you’re a solopreneur who wants to do less marketing and make more money. you need to learn how to provide world-class customer service if you want your business to succeed. That’s why I’ve pulled together the best books on customer service specifically for solopreneurs who are ready to take their businesses to the next level. These books will teach you everything you need to know about providing legendary customer service, from dealing with difficult customers to creating an amazing customer experience. You’ll be able to apply what you learn immediately and see results in your bottom line.

Every solopreneur should read these books about customer service – guaranteed to help you do less selling and less marketing while making more money.Read MoreKeep CustomersDIYMarketers

Leave a Reply


We have two goals here at Cornerstone Web Devlopers llc (CWD):

1st: Provide well-defined services to other small businesses with no hidden costs, and no surprise fees.

2nd: We are in business to make money. So. In addition to the website packages we sell, we are also leveraging our working understanding of products that we have used/are using/or have thoroughly researched to use in every capacity of our CWD business ventures. That’s where the affiliate links come in.

Our promise to you is that no recommendations we publish, or allow to be published, will be driven by the compensation. If we have an affiliate link on one of our pages it is there either because we’ve thoroughly researched the product our self, are currently using it, or have used it in one of our business websites or to conduct the business of our small business.

Where you can please support us, by clicking the links. However, please always remember our primary goal is to provide well-defined services to other small businesses with no hidden costs, and no surprise fees.

Thank you.